Effective Customer Relationship Management: How Emotion Drives Sustainable Success
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Effective Customer Relationship Management: How Emotion Drives Su ...

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Figure 1. Hypothesized relationships.

In order to explore this interest, six propositions regarding the dependent variables are included for further investigation.

P1: As stages progress, prosocial emotion increases.

P2: Reptilian emotion will increase for the awareness and growth stages.

P3: As stages progress, individualistic emotion decreases.

P4: As stages progress, trust increases.

P5: Satisfaction peaks in the growth stage.

P6: As stages progress, purchases increase.