Effective Customer Relationship Management: How Emotion Drives Sustainable Success
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List of Figures

Figure 1. Hypothesized relationships.

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Figure 2. Scree plot of last-stage factors.

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Figure 3. Amos model of the last-stage factors.

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Figure 4. Scree plot of the stage-now factors.

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Figure 5. Amos model of the stage-now factors.

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Figure 6. Scree plot of dependent-variable factors.

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Figure 7. Amos model of the dependent-variable factors.

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Figure 8. Amount of time in relationship according to stage.

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Figure 9. Mean prosocial emotions responses over the relationship stages.

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Figure 10. Mean reptilian emotions responses over the relationship stages.

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Figure 11. Mean individualistic emotions responses over the relationship stages.

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