Effective Customer Relationship Management: How Emotion Drives Sustainable Success By Amy Sauers

Effective Customer Relationship Management: How Emotion Drives Sustainable Success

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Appendices

Appendix A: Brief Profiles of GIRs and RIRs

Appendix B: Information Sheet

Appendix C: Sample Follow-Up Card to Respondents

Appendix D: Consent Form

Glossary

References

Index