Effective Customer Relationship Management: How Emotion Drives Sustainable Success
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Table 12. Factor loadings for dependent variables factors.

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Table 13. Correlations between factors (dependent variables).

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Table 14. Summary of individual linear regression results for hypothesis tests.

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Table 15. Quadratic relationship between stage and prosocial emotion.

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Table 16. Results of the post-hoc test of prosocial emotion by stage.

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Table 17. Quadratic relationship between stage and reptilian emotion.

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Table 18. Quadratic relationship between stage and individualistic emotion.

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Table 19. Results of the post-hoc test of individualistic emotion by stage.

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Table 20. Quadratic relationship between stage and trust.

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Table 21. Results of the post-hoc test of trust by stage.

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