Web Site Public Relations:  How Corporations Build and Maintain Relationships Online
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Table of Contents

List of Tables

xi

Foreword

xv

Preface

xix

Executive Summary

xxv

Acknowledgments

xxxi

Chapter 1: Introduction and Underlying Assumptions

1

The World Wide Web Versus the Internet

3

Project Focus

4

The Web Site Experience

6

Experience Versus Text

7

Implications of an Experience-Centered Perspective

11

Web Sites: Major Communication Force in Contemporary Western Society

12

How Many Online?

12

Online Activities

13

Project Goals

16

Criteria for a Theory of the Public Relations Web Site Experience

17

Projected Utility of a Theory of the Public Relations Web Site Experience

18

Project Overview

21