Table 1.1. Summary of student, employer, and educational institution benefits from internship programs and processes.

24

Table 3.1. Descriptive statistics of educational services variables (N=174).

62

Table 3.2. Correlation matrix of education service variables (V1–V35) and clients'/students' satisfaction variables (V36–V44).

68

Table 5.1. SWOT matrix of UTH.

140

Table 5.2. Customers of UTH.

141

Table 5.3. Problems at the institution.

143

Table 5.4. Deming's 14 points for management.

144

Table 5.5. Factors that support TQM implementation.

154

Table 5.6. Performance measures for TQM.

159

Table 6.1. Regulation of legacy systems.

170