“bottom-up” approach, 244

“B-rated customers,”, 357

“human” factor, 137, 236, 242

“KPMG,”, xxix, 36, 81, 84, 123, 126

“minimum sector,”, 310

“stuck in the middle,”, 314

“top-down,”, 105, 106, 244

3Com, 340

4-pillar-model, 330

Abell, 365

accidental sampling, 120

Activity-based costing, 35, 45, 320, 324

Activity-Based Costing (ABC), 35, 324

Activity-based costing systems, 45

Adaptability, 220, 223, 356, 365

Adaptive Business Networks, 218

Adaptive Supply Chain (ASC), 219, 241, 357

Adjusted-Goodness-of-Fit Index (AGFI), 134, 346

ADOLog, 225, 228, 230

Advanced Manufacturing Research (AMR), 2, 51, 322, 324, 326

Advanced Planning System (APS), 22, 315, 327

Aitken, 311

Albach, 315, 325, 336

Alt et al, 351

alternative hypothesis, 345

AMOS, 133, 134, 199–203, 207, 346, 352

Analysis of Moment Structures, 133

Andersen, 333

Architecture of integrated Information Systems, 41

Architektur integrierter Informationssysteme, 41

ARIS, 41, 225–229

Arithmetic Mean, 130, 137, 345, 348

As-Is business processes, 223

Asset Turns, 94, 111, 113, 117, 118, 341

audit, 230

Ausgleichsgesetz der Planung, 6, 310

Ayers, 15, 310–312, 314, 316, 332, 335, 338, 351

Backbones, 312

Backhaus et al, 204, 345–347, 352–354, 364

Balanced SCOR e-Card, 82, 334

Balanced SCOR-based Supply Chain Scorecard, 91

Balanced Scorecard, 33, 37, 107, 242, 321, 340

Balanced Scorecard Collaborative (BSCol), 321