Cologne Integration Model, 41, 323

Commoditization of processes, 365

company-internal, 224, 241, 249

company-spanning, 220, 224, 230, 239, 241, 248, 312, 328, 332

Compaq, 74, 75, 331

competition benchmarking, 365

competitive advantage, 16, 23, 26, 28, 45, 92, 100, 247, 314, 317, 321, 356, 365, 366

competitive factors, 13, 26, 189, 318

Concentration, 95, 314

conclusive statistics, 345

confidence level, 345, 348

context of discovery, 49

context of justification

context of realization, 91, 209

Continuous Improvement, 227, 231, 250, 363

Copacino, 350, 351

Corporate practice, 250, 314, 347

Correlation coefficient, 131, 174, 187, 347, 353

Cost accounting, 30

cost drivers, 35, 37, 47, 320

Cost Management, 314, 320

Cost of Goods Sold (COGS), 93, 110, 114–116

cost per unit, 32

Council of Logistics Management (CLM), 8, 20, 311, 315

counter-thesis, 195–197

covariance, 131, 133–135, 202, 345

Covariance Structure Model, 133

Critical Rationalism, 336, 347, 350

critical social-scientific research theory, 209

Critical Success Factors (CSF), 33, 71, 72, 106

customer management, 6, 357

Customer Relationship Management (CRM), 242, 326, 360, 364

customer satisfaction, 13, 25, 32, 34, 37, 79, 106, 196, 215, 313, 320

Customer satisfaction, 313

Customer Service Pyramid, 350

customer-centric approach, 9, 25

customer-centric supply chain management, 25

Customer-centric Supply Chains, 16

Customer-Chain Council (CCC), 74, 331

Customer-Chain Operations Reference Model (CCOR), 331

Cycle inventory, 325

cycle time, 18, 20, 26, 34, 36, 61, 62, 68, 85, 86, 92, 93, 98–100, 104, 105, 109–113, 115, 117, 118, 144–146

Daimler-Chrysler, 363

Data Envelopment Analysis, 106

data pool, 120, 124, 152, 156, 161, 170, 171, 179, 183, 184, 186

Data Warehouse, 38, 321

Davenport, 329, 358, 364, 365

DAX100, 365

Decomposition, 66, 230

degree of freedom, 201, 346

De-integrated Supply Chain strategies, 27

Delivery Performance, 57, 59, 68, 91, 96, 97, 100, 109, 111, 112, 114, 117, 147, 156, 157, 169, 170, 191, 195

Dell, 14, 99, 313, 331, 338, 365