Logistic costs, 18, 337

logistical processes, 1

logistics, xxvii, 1, 14, 18, 20, 21, 333

logistics activities, 33, 36

logistics service outputs, 33, 34, 36

logistics service performance, 33, 35, 36

Logistics Service Providers, 315

Ludwig-Mayerhofer, 335, 342, 345, 354

Macro Processes, 78

management discipline, 1, 309, 310

Management Information System (MIS), 93, 320, 336

marginal costs, 319

Market economy model, 355

market place, 58, 357

market-driven Supply Chain, 12

mass customization, 28, 125, 318, 344

Massachusetts Institute of Technology (MIT), 46, 316, 324

Material flows, 9, 230, 331

Maximum, 24, 121, 130, 131, 218, 220, 332, 348

McKinsey, 321, 350

measure of location, 130

measurement of central tendency, 132

Measures of location, 345

merger, 74, 75, 320, 331

Meta Group, 70, 330

Method of Unweighted-Least-Squares, 353

mi services group, 81, 82, 333, 334

Michael Dell, 14

Minimum, 24, 121, 130, 131, 204, 220, 224, 310, 348, 352

minimum sample size, 204, 352

Mis-Match, 3, 136, 137

model-conformant, 133, 154, 176, 179, 182, 186, 187, 194, 198, 199, 210–213, 346

model-contrary, 133, 184, 188, 194, 195, 199, 210–215, 354

multiple regression, 144, 349, 350

Multi-stage sampling, 341

Multivariate Methods of Analysis

National Council of Physical Distribution Management (NCPDM), 311

Net Present Value (NPV), 325

Network Decision Support Technology (NDST), 77

Network economy model, 355

Neuhäuser-Metternich and Witt, 104, 339

neutral model, 346

Nolan Norton Institute, 36, 320

non-confirmability, 347

non-correlation, 152, 163, 182, 185, 188, 210

non-probability sampling, 120, 341, 342

Non-Profit Organisation, 309, 327

non-significant, 132, 198, 210–213, 349, 352, 354, 355

Normann and Ramirez, 13, 365

normative model, xxix, 40–42, 64, 73, 75, 76, 79, 328, 331, 332

Norton and Kaplan, 37

Not-for-Profit Organisation, 309

Novack, 33, 35, 315, 320

null hypothesis, 130, 132, 345

O’Shaughnessy, 234, 361

Hypothesis of simultaneousness, 317