3.2.3.1 Customer Service (reliability and responsiveness) vs. cost

113

3.2.3.2 Flexibility vs. cost

116

3.2.3.3 Customer Service (reliability and responsiveness) vs. assets

117

3.2.3.4 Flexibility vs. assets

118

3.3 Planning and Design of the Empirical Examination

119

3.3.1 Sources of information (methods for information retrieval)

119

3.3.2 Data collection and sampling methods

119

3.3.3 Survey types

121

3.3.4 Design of the applied questionnaire

122

3.3.5 Practical examples for analysis

123

3.4 Execution of the Empirical Examination

126

3.4.1 Applied method for the data survey (primary research)

126

3.4.1.1 Course of the examination

127

3.4.1.2 Examination results

128

3.4.2 Evaluation of the results of the empirical examination (secondary research)

129

3.4.2.1 Evaluation of data

129

3.4.2.2 Methodology of evaluation for the single theses

130

3.4.2.3 Special evaluation procedure for the Meta theses

133

Chapter Four: Comparison of Work Hypotheses and Acknowledged Results of the Empirical Study

135

4.1 Results of the Evaluations of the Theses

135

4.1.1 Results of theses of the SCOR model group Intra-Performance Attribute (I-P)

144

4.1.1.1 Performance Attribute Customer Service (reliability and responsiveness)

144

4.1.1.2 Performance Attribute Flexibility

148

4.1.1.3 Performance Attribute Cost

148

4.1.1.4 Performance Attribute Assets

153