Online Social Support: The Interplay of Social Networks and Computer-Mediated Communication
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Online Social Support: The Interplay of Social Networks and Compu ...

Chapter 1:  Introduction
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For example, in a study of an electronic support group for individuals with eating disorders, Winzelberg (1997) reports that:

Members of this ESG (electronic support group) used similar helping strategies to those that are found in face-to-face support groups. Members provided emotional support, information, [and] feedback… … Support was provided by members who crossed the traditional boundaries of age, status, and education, thereby supporting the contention that CMC removes the social status communicator. For example, on many occasions teenagers provided support and information to women in their twenties and thirties. Two thirds of the messages were posted between 6 pm and 7 am, indicating that members accessed the ESG during times that they would have been least able to obtain support from healthcare professionals (p. 404).

Accordingly, many theorists contend that electronic social networks and CMC liberate individuals from the confines of physical place, time, and appearance. A physical meeting place has certain hours of operation or a specific meeting time; by contrast, the structure of electronic social networks provides the opportunity to receive support at an actor’s own convenience or when s/he most needs it. Someone seeking the support of an experientially similar or dissimilar other can log on to a forum or chat room that caters to that need whenever it arises. The connections made with far-reaching others, such as those in other countries on different time schedules or other night owls, make it possible that someone will be online day or night (Rodgers & Chen, 2005; Weinberg et al., 1996). Moreover, unlike connecting by telephone, an individual can reach out at any time without considering whether the timing is convenient for someone else.