emotional intelligence competency framework, 88, 91, 98, 282–284, 297, 301

emotional lexicon, 124, 128–133, 170, 210, 289, 319, 347

emotional literacy, 295

empathy, 5, 66, 84, 99–114, 130–131, 145, 272, 278, 283, 285, 299, 319, 339, 356, 368

employability skills, 39–41, 50–55, 69, 71–73

evidence guide, 4, 15–18, 56–60, 126, 129–133, 175, 197, 230, 234, 264, 287, 303, 312, 319, 324–325, 331–332, 347, 353–354

exotelic experience, 215

exploitation, 67–74, 278, 291, 293, 302

face validity, 9, 239–240, 249, 253, 274–275, 279–280, 292

fear, 142–144, 159–165, 190, 261–262, 284, 303, 342

feelings, 83, 87–88, 98–131, 145, 149, 154, 170 –177, 198, 201, 203, 209, 219, 226, 228, 231, 234, 284–285, 296, 305, 307, 315–316, 319–320, 324, 326, 331, 341–342, 344, 348

Freire, 299

gender, 103, 122–123, 127, 172, 176, 184, 189–192, 199–200, 225, 255–280, 303, 317, 321–323, 329, 348, 357–361, 378

general emotional awareness, 6, 10, 47, 84, 97–134, 135–137, 154, 173, 197, 230, 284, 287, 304, 315–317, 341, 356, 374

generic competencies, 4, 6, 10, 18, 51, 55, 69, 71, 77, 257, 288, 296

Goleman, 5–7, 35, 37, 53, 76, 78–94, 99, 165, 275, 279, 290

happiness

connectedness and happiness, 72, 220, 222

flow and happiness, 214–216, 354

optimal experience, 210, 214–215

positive psychology and happiness, 85–86, 210, 222–223, 233

reinforced actions and happiness, 209–210, 229–230, 233, 235, 328, 332, 352

social systems and happiness, 219–221

transitory social roles and happiness, 227, 229, 233, 235, 332

values and happiness, 220–222, 229, 232, 235, 327, 329, 331

virtue and happiness, 210, 220–229, 327, 349–350

human resources, 12, 242–244

industrial relations, 12, 125, 128, 241–244

injustice, 179, 181–183, 191, 199, 321

instrument/technique validity, 239

interactive rituals, 122, 125

interpersonal skills, 1–2, 5, 61, 81, 257, 277

IQ, 79–80, 86, 339

justice, 177–183, 191, 199, 202–203, 321, 324, 379