List of Figures

xiv

List of Tables

xv

Preface

xix

Acknowledgments

xxi

Chapter 1: Introduction

1

Focus and Purposes

3

Instrumental Purpose

3

Theoretical Purpose

4

Ethical Purpose

4

Delimiting the Study

5

Developing the Standards

7

Designing the Standards

8

Validating the Standards

9

Book Structure

9

Schematic Structure

9

Chapter Sequence

10

Chapter 2: Competency StandardsDesign Methodology

11

Outline of the ANTA (2001a) Approachto Competency Standards

11

Nature of Competency Standards

12

Units of Competency

14

Use for Emotional Intelligence Competencies

18

Working Definition of Competency

18

Preliminary Considerations

19