Assessing Emotional Intelligence:  A Competency Framework for the Development of Standards for Soft Skills
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underpinning knowledge, 17, 57, 129, 131, 133, 175, 197, 201, 203, 230–231, 234, 264, 312, 319, 324, 331

underpinning skills, 58, 129, 131, 204, 233–235, 313, 319, 325, 332, 348

unit of competency, 14–17,57, 118, 129, 132, 136, 197,319

validation, 8–10, 18, 71, 78, 116, 237–280, 291, 303

verbal representation, 107, 111

verbal symbols, 107

violence, 177–178, 261

workplace contexts, 50, 59, 93, 118, 124–127, 137, 148, 197, 200–204, 217, 221–222, 229–230, 233, 235, 302, 317, 323, 329