abuse, 67–74, 291, 293, 302

action tendencies, 24, 39, 112–133, 145, 149, 154, 170–176, 198, 201, 203, 209, 219, 226, 228, 231, 234, 315, 319–320, 324, 326, 331

aggression, 168, 170–184, 188, 192–194, 202–204, 324, 339, 355–356, 363–364, 368

alexithymia, 84, 99–103, 110–112, 115–116, 124, 130, 132, 135

Toronto Alexithymia Scale, 102

anger, 167–206

anger-related words, 172–173, 198, 201, 320

expression of anger, 176, 180, 188, 190–193, 199–200, 204–205, 321, 325, 358

instigations of anger, 185–186, 198, 320

motives for anger, 186, 362

personal values and expectations and anger, 189

and race, 189–192, 200

status and anger, 190

target of anger, 174, 183–189, 193

Aristotle, 207–208, 220

autotelic mode, 217

Averill, 150–151, 169, 210–222

awareness of anger, 167–206

awareness of happiness, 207–238

basic emotions, 7, 142–146, 153, 159–162

Boyatzis, 6, 25–26, 36, 40–41, 76, 78, 84, 90–95, 238–250, 284

capability, 19–29, 34, 45

capacity, 20–29, 34, 40–45, 54, 70, 87–90, 102, 108–111, 117, 257, 270, 273, 289, 298

civility, 177, 183–184, 199, 202–203, 321, 324, 357

competency, 4, 6, 19–50

attribute-based, 11–12, 18, 23–24, 29–47, 82, 129, 281

integrated, 11–12, 18, 20, 23–25, 29–46, 92, 129, 281

performance-based, 12, 22, 29–34, 37, 42, 46, 90

competency framework, 3, 6, 55, 88, 91, 98, 281–284, 297–298, 301

competency standard, 1–48, 50, 53–54, 60, 63, 75–78, 84, 94 –101, 118, 129, 135, 139, 141–142, 155, 165, 245, 285, 305, 307, 309, 311, 313, 338, 340, 356, 373–375

cooperative skills, 64, 66, 73

criterion sampling, 81

critical awareness, 291, 296, 302

Csikszentmihalyi, 165, 214 –217

cultural and linguistic background, 118, 127, 317, 323, 329