Table 12. Range of variables.

127

Table 13. Evidence guide.

131

Table 14. The vernacular scope of emotions illustrated.

139

Table 15. Summarised emotion categories.

144

Table 16. The English emotion hierarchy.

163

Table 17. Anger subordinate categories.

164

Table 18. Happiness subordinate categories.

164

Table 19. Two dimensions of anger.

168

Table 20. Elements of the awareness of anger.

172

Table 21. The experience of anger.

174

Table 22. Percentage of respondents reporting antecedents of aggressive encounters (from interview data).

179

Table 23. Organisational retaliatory behaviour.

182

Table 24. Intrinsic characteristics of instigations of anger.

186

Table 25. Comparison of motives, targets of anger, and angry persons.

187

Table 26. Narrative styles of managers and workers.

196