Assessing Emotional Intelligence:  A Competency Framework for the Development of Standards for Soft Skills
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Chapter 10: Validation Methodology

237

Qualitative Positivist Paradigm

238

Validity

238

Reliability

239

Representativeness

239

Face Validity

239

Selecting the Research Paradigm

240

Phenomenography

241

Selection of Raters

241

Thematic Interviewing

245

Thematic Analysis of Interviews

246

Sensing Themes

247

Doing It Reliably

248

Developing Codes or Labels

250

Chapter 11: Validation Findings

253

Description of Themes

253

Applicability

255

Situational Application

256

Usefulness

257

Culture of the Workplace

259

Emotional Well-Being

260

Challenge to Status Quo

262

Cultural Diversity of Emotional Expressions

264

Employment Practices

265

Industry and Employment Practices

267

Organisational Effectiveness

267

Role and Organisational Effectiveness

270

Relationships

271

Perception of and Intervention in Problems

272

Coworker and Client Relations

272

Discussion

274

The General Acceptance of the Standards

275

Practical Applicability

277