adaptability, 29`

after-sales service

alternative technologies, 33

analysis plan, 127,, 159

asset specificity, 16, 17

Australian Bureau of Statistics, 123, 130

Australian exporters, xi, 5, 7, 92, 93, 99, 113, 123, 124, 133

Australian Trade Commission, xxii, 5, 92, 93,

automating sales support, 35, 36,

brand familiarity, 27

brand switching, xix, 40

business environments, 3

business to business e-commerce, 32

business to consumer e-commerce, 32

channel relationship, xv, 21, 56

collaboration, xviii, 12

commitment to venture, 49, 62, 67, 69, 72, 135, 310

communicationefficiency, xv, xx, xxi, xxiii, 32, 37, 49, 51, 52, 54, 55, 59, 60, 67, 68, 69, 75, 103, 312

communication tools, 37

competitive pricing, 58, 82

composite variables, 127, 133, 157, 317,

concept of drivers, 41

confirmatory factor analysis, 137

construct validity, 136, 137, 334

content validity, 136, 158

contingency approach, xiii, xxiii, 5, 123, 124, 125, 228, 335

contingency hypothesis, 160

convergent validity, 136, 137

coordination costs, 16

corollary hypotheses, 59, 62, 66, 67, 69, 72, 73, 76, 77, 80,, 81, 83, 84

correlation coefficients, 134

Cronbach's alpha, 133, 134, 136, 150, 158

cross-sectional study, 264

cultural similarities, 27, 106, 107, 150, 313, 315

cultural specificity, 20, 21, 105, 147, 149

data collection, 7, 85, 86, 87, 88, 89, 91, 92, 93, 97, 114, 116, 120, 125, 128

data security, 27

database marketing, 36, 53, 56

degree of substitution, 33

demand for e-commerce, xx, xxi, xxii, xxiii, 3, 8, 13, 44, 49, 50, 63, 70, 71, 72, 73, 74, 75, 76, 77, 81, 82, 83, 84, 109, 110, 135, 155, 156, 194, 195, 196, 197, 198, 199, 203, 204, 205, 207, 208, 223, 224, 225, 228, 241, 247, 249, 250, 251, 252, 256, 257, 258, 259, 262, 296, 297, 298, 300, 301, 302, 309, 311

descriptive measure, 101

destination sites, 37

digital formats, 41

digitalisation, 42, 64

direct costs, 16

discriminant validity, 136, 137, 138

disintermediation, 39, 57, 78, 235, 236, 253

dissemination of information, 13