result, 95, 99, 111, 173, 323, 326, 328, 335, 337, 399, 414, 438, 455

strategy, 74, 93, 96, 322, 324

searching, xix, 6, 11, 32–33, 63, 65, 73–75, 91–92, 94–95, 98, 104–105, 111, 119, 122, 214–215, 222, 233, 249, 256, 261, 285–286, 300, 302, 308, 322, 324–325, 329, 332–333, 335, 337, 346–347, 353–354, 403, 410, 414, 447

selectivity, 22, 28–29, 38, 43, 46, 70

self-efficacy, 70, 101–102, 109, 119, 121, 134–135, 139, 236, 286, 304, 311–312, 329–330, 337, 350, 352, 357, 425

self-perceived expertise, 101, 299, 306, 311–316, 330, 332, 397, 425–426, 440–441, 449, 451, 455–457

sense-making, 25, 37, 38, 47–50, 62–64, 66–70, 80, 82, 90–91, 119, 234–235, 269, 288, 291–292, 318

situation, 4, 30–31, 36–37, 47–48, 52–57, 59–60, 63, 70–71, 78, 81, 83, 88, 91–93, 101–102, 234, 252, 256, 258, 265–267, 282–283, 285, 287–288, 291, 293, 350, 401, 423–425, 427

skill level, xviii, 313–314

skills, 9, 20, 27, 31, 59–60, 64–65, 70, 79, 96, 99–102, 109, 114–115, 117, 119, 121, 130, 236, 239, 244–245, 247–248, 280, 299, 303–304, 306, 311–314, 329–330, 332, 337, 345, 351, 353, 357, 384, 406, 410, 421, 425, 427

smart searching, 325, 447, 456

social

constructivism, 30, 37, 252

context, 53, 82, 96, 107–108

networking, 11, 117, 369

sources of information, 8, 124, 136, 138–139, 144, 158, 256, 317, 366–367, 385, 392, 425, 433, 442, 444, 451, 459

specialised public, 373–374, 392

Standard Eurobarometer, 12, 137, 139, 143, 184, 186–189, 205, 254, 256, 459, 461

students, 3, 4, 8–11, 93, 99, 113, 114, 172, 213, 219, 223, 243–245, 253, 258, 260, 277–280, 282, 284–286, 289, 292, 299, 305–310, 312–325, 328–337, 339–352, 354–357, 375, 396–400, 402–405, 407, 409–416, 419–424, 426–427, 440–457, 466, 467

system, 16, 23–26, 36, 38, 49–50, 54–55, 58–60, 63–64, 66, 69–73, 75–76, 93, 96–97, 100–105, 124, 133, 185–186, 237, 260–261, 277–278, 301, 379, 388–390, 413, 416

systematic processing, 85, 87–89, 100, 461