Citizen Perceptions of The European Union: The Impact of the EU Web Site
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Preface

Ich habe da alles Mögliche probiert um die hierarchische Struktur zu finden, wie jetzt was aufgebaut ist. Das scheint mir eigentlich eher die EU auch völlig umfänglich zu repräsentieren, diese Seite: So unübersichtlich ist das glaube ich in Wirklichkeit auch.
I have tried quite a few things in order to understand the hierarchical structure. To me this Web site seems to represent the EU entirely. I think in reality it is also this confusing.

—German architect on the
EUROPA Web site (2004, August)

The most important question to ask and answer right at the beginning is: how did this all get started? The initial idea for this study was derived from a comment made by an architect during the empirical fieldwork conducted in the course of my Master's thesis. At the time, I was examining the information needs of small and medium-sized enterprises with regard to European Union (EU) information. To this end, I interviewed German engineers and architects about what kind of information they