Plan-D, 158–159

political

communication, 12, 26, 123, 131–132, 137, 142

information, 124, 126–129, 131, 134–137, 139, 145, 245

interest, 134–135, 245–246

involvement, 135, 137, 139

practical sense, 56

previous online experience, 102, 398, 418

prior experience, 84, 100, 102

problem solving, 56, 66–68, 73, 75, 77, 91, 101–102, 118, 234, 253, 260

problem-centred interviews, 255–256, 265, 268

processual character, 25, 31, 68, 72, 234, 422

production process, 62, 162–163, 240–241, 300, 358–359, 369, 377, 390, 409, 418, 429

proficiency, 224, 425

pseudo-environment, 36

public opinion, 2, 12, 146, 158, 181, 183–184, 186–187, 189–190, 195–196, 204–205, 226–227, 237, 242, 254, 256, 308–309, 343, 395, 397–399, 428

pyramid model, 375, 413

qualitative research, 252, 265, 273, 295

quantitative research, 274, 294

questionnaire, 248–249, 255–259, 265, 284–285, 291, 296–297, 299, 304–306, 308, 310–312, 314, 329, 340–341, 343, 396–397, 399, 424, 426–429, 431

radio use, 29, 216, 230, 308

reciprocative images, 36, 38, 40, 42, 66, 68, 81–82, 90, 234, 238, 242, 430

recommendations, 173, 304, 332, 338, 401, 409–410, 412–413, 417–418

recruitment, 275, 278–280, 362

responsibility, 360–361, 367, 373, 377, 380–381, 415

Rubin, Alan, 45–46

Ruggiero, Thomas, 22, 30, 38, 44

satisfaction, 44, 68, 89, 104–105, 109–110, 119, 255, 337

Savolainen, Reijo, 47, 49–50, 52, 54–56, 59, 66–68, 72, 92–95, 97–99, 110, 117, 119–120, 299, 318–319, 326, 348

Schönbach, Klaus, 40–41

Schweiger, Wolfgang, 16, 79–81, 90, 99, 118–120, 234–235, 298–299, 318, 326

search

engine, 32, 79, 94, 97–98, 115, 158, 215, 223, 389, 401, 403, 410, 414–415

function, 173, 298, 320, 324, 326, 328, 348–349, 353–354, 356, 389, 414–415, 418, 424, 438

pattern, 413

problem, 93, 96

process, xviii, 9, 75, 80–81, 93–95, 97–98, 100, 110–111, 115, 118–121, 186, 234–236, 241, 244–247, 249, 253, 255, 259, 261, 264–265, 268–270, 274–275, 283–286, 288, 290, 292, 294, 296–299, 303–305, 309, 312, 318–319, 322–324, 326–340, 343–344, 348–353, 356–357, 396, 398–399, 402, 406–408, 411, 415, 418–423, 425, 428–429, 436, 449, 456–457