coordination, 132, 176–180, 249, 357, 362, 364, 377, 379–381, 386, 389, 393, 437, 439, 468

data

analysis, 12, 180, 231, 241, 254, 257, 264, 268, 271–274, 279, 283, 285, 288, 290, 292, 294–300, 302, 396, 422–424, 429

analysis software, 298, 300, 302, 424

provision, 17

transmission, 17

use, 17

demassification, 22, 28

democratic

deficit, 2, 5, 142–143

potential, 124, 126, 128

process, 124, 135, 139

Denmark, 8, 11, 20, 33, 186, 217–222, 227–231, 238–239, 241, 256, 276–280, 282, 285, 306, 308–310, 312, 316–317, 339, 395–396, 426, 433, 442–443, 446–447, 450–451, 453, 455–456, 462, 464, 466

Dervin, Brenda, 37, 47–50, 52, 55, 59, 61, 66, 68, 80, 91, 103, 108, 234, 269, 292

DG Communication (DG.COMM), 5, 12, 147, 155–156, 158, 167–171, 173–180, 236, 241–242, 270, 280, 357, 359–368, 370–374, 377–384, 386, 388, 390–391, 402–403, 415, 427, 461, 464, 467, 468

dialogue, 108, 153, 156–159, 161, 169–170, 172–173, 180–181, 321, 368, 377, 383, 392, 411–412, 416, 468

digital divide, 20, 117–118, 124, 128–130, 461

digital natives, 317

disorientation, 26, 34, 95

dual-perspective framework, 59, 62, 64–65, 67–68, 119, 234

dynamic-transactional approach, 25, 38–42, 50, 62–63, 66–68, 234

dyslexia, 349–352, 404

Eagly, Alice, 39, 83–84, 88–89, 121, 145, 461

eEurope, 152–153, 167, 462

elaboration likelihood model (ELM), 39, 85

engagement, 20, 29, 53, 107, 116, 126, 135, 246, 274, 297

English, 97, 172, 275, 279, 285, 289–291, 293, 321–323, 326–327, 336–337, 340–341, 353, 356, 362–363, 371–372, 400–401, 409, 411, 445, 452

entry portal, 163, 319, 321–323, 341, 356, 403, 409, 417

Ernst & Young user survey, 400

EU

citizens, 3, 143, 166, 169, 189, 451

institutions, 1–3, 5–6, 9–10, 12, 82, 88, 125, 131, 139, 150, 157, 160–161, 163, 165, 170, 175, 178, 180, 184, 188, 196–203, 206, 239–243, 246, 255, 276–279, 289, 303, 310, 345, 357, 367, 369–371, 373–374, 376–377, 379, 382, 398, 405, 410, 428, 433, 443, 446, 448, 454, 457, 466, 468