target audience, 174, 374–375

task-related context, 53, 60, 70, 91, 234

taxonomy, 166, 172–173, 415

technical issues, 177–178, 377–378, 454

technological gender gap, 211, 213, 219, 224, 231, 244, 306, 312, 315, 316, 397, 426

technology, xvii, 7, 9, 13, 16, 18, 23, 27, 30, 32–33, 78, 88, 101, 102, 103, 105, 110, 112–114, 117, 129, 158, 240, 244, 312, 328, 389, 420, 459, 461

television, 9, 29, 88, 106, 112, 114, 137, 138, 217, 221–222, 225, 228–229, 253, 260, 308, 317, 323, 341, 391, 431, 433, 441–443, 445, 448–453, 455, 457, 459, 461

think-aloud method, 65, 259, 260, 262–263, 265, 268, 282, 285, 290, 299, 423

think-aloud protocols, 259, 261, 263, 268, 275, 296–300, 318, 320, 329, 340, 402, 424–425, 427–428

thinking-aloud, 65, 262–263, 285, 423

transcripts, 290, 292–293, 296–298, 425

translation, 162, 178, 270, 272, 289–290, 293, 359, 361–363, 365, 370–372, 376, 383, 424–425

transnational communicator, 6, 131, 139, 142, 239

triangulation, 251–252, 259, 270, 274, 428

trust, 5, 89, 102, 134–135, 143–147, 149, 188, 197–199, 200–203, 230, 240, 242–243, 245–246, 255, 267, 274, 381–382, 425, 433, 441–442, 444–456

United States, 113–114, 134, 136, 144, 226, 312

usability, 12, 50, 58, 96, 103–106, 118, 130, 153, 171, 173, 260–263, 376–377, 400, 407

usefulness, 45, 68, 87, 89, 102, 122, 252, 265, 334, 400, 424

user

context, 11, 49, 51, 239, 256, 258, 304, 310, 314, 395

experience, 35, 101, 173, 243, 253, 259, 306, 337, 392–393

-friendly, 166, 169, 172, 357, 372, 399–400, 406, 413, 417

group, 6, 45, 111–112, 170–171, 210, 325, 347, 374–375, 392, 400, 402, 413, 417–418

surveys, 171, 173, 240, 463

uses & gratifications (U&G), 4, 22, 30, 34, 38–40, 43–47, 49, 63, 67–68, 78–79, 83, 102, 234

Vakkari, Pertti, 37, 52, 59, 73–74, 76–78, 91, 103

van Dijk, Jan, 461

Web 2.0, 16, 20, 34, 113, 369, 385, 416, 418

Web site structure, xviii, 25, 106, 132, 137, 158, 162–163, 170–171, 173–176, 269, 325, 327, 332, 341, 351, 355–357, 378, 380, 389, 393, 401, 408, 412–413, 468n46